Fundamental Techniques to handle Customers;
* Do not criticize or condemn the competitors or complain about other departments in the Company
* Become genuinely interested in the Customer and his Business
* Be a good listener. Encourage your Customer to ta;k about himself or his Business
* Always talk in terms of the Customer interest
* Never get into an argument with the Customer and try the best to avoid it
* Show respect for the Customer opinion and never the Customer is wrong
* If you are wrong, admit it quickly and emphatically
* Try honestly to see things from the Customer's point of view
* Make the Customer happy about doing the things you suggest by emphasizing the benefits of your product and creating a win-win situation
* Always do the very best you can
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